LO CARE is a clean beauty company founded by Rosa Polak on the premise that beauty should be good for both people and the planet. We believe beauty is more than a formula. More than sustainable packaging even. It’s a way of life that’s considerate of our planet. It’s knowing that every choice we make has impact. Our promise to you is to use the best ingredients packaged in the most durable materials. We’re proud to say we don’t use plastics in any of our products. Both our product packaging and shipping packaging are completely natural and recyclable.
F.A.Q. LO CARE
+ WHAT IS LO CARE? + WHAT DOES THE BRAND NAME LO CARE STAND FOR?
LO is part of the second name of founder Rosa Lolo Polak.
+ WHERE IS YOUR COMPANY LOCATED?
LO CARE is based in Amsterdam. All our products are handmade in our lab in the centre of Amsterdam. Have a look at our ‘LO LAB’ stories on Instagram to see how our products are made.
+ WHERE CAN I BUY LO CARE?
We sell our products through our webshop and in a selected retailers. We’re working on updating our stockists on our website.
+ ARE YOUR PRODUCTS ALL NATURAL?
Yes. We’re a clean brand and we have a 100% natural product, both formula and packaging. While we believe there are many safe synthetic ingredients, we didn’t find the need to add them to our formula.
+ ARE YOUR PRODUCTS CRUELTY FREE?
We would never test on animals, and all of our products are 100% cruelty-free. We also don’t sell in countries that require animal testing for cosmetics.
+ ARE YOUR PRODUCTS VEGAN?
Most of our products are vegan:
BAMBOO, BADDY, BLOOM, FLO, JO, LEXI, LOA, LOLO, LUNA, NICO, RUBY, SCARLET, SEM, TERRA, TESS & VELVEY
LO LIP BRUSH
Products that are not vegan:
ELLE, FEMME, MIMI, NELL & ROSA
+ ARE YOUR PRODUCTS ORGANIC?
LO is not certified organic by a certification board. We decided against certification because it dramatically reduces the amount of active ingredients available to use. We believe wildcrafted is better that organic, but it can’t be certified.
However, we do always source organic or wildcrafed when possible.
Candelilla wax • wildcrafted
Myrica fruit wax • wildcrafted
Almond, wonder & jojoba oil • all certified organic
Caprylic/capric triglyceride • we have not found an organic version of this ingredient, when we do, we will choose that option
+ CAN I RECEIVE SAMPLES?
Due to our all-natural and minimal waste policy, we haven’t found a way to offer affordable, easy sample packaging. We’re definitely working on this.
+ I WOULD LOVE TO JOIN THE TEAM, WHAT SHOULD I DO?
Let us know how you want to contribute at [email protected] and we’ll drop you a line!
+ How long can I use my product?
For all care products the clock starts ticking when you open it. Every care or makeup product sold in Europe has the period after opening (PAO) symbol – a number followed by an M and an open jar symbol – on it. The letter M stands for the Latin word month and the number refers to how many months. For best results we recommend you use our lip products within one year of opening.
+ Do you use preservatives?
No. We don’t. How is this possible? Let us explain. When you blend with fresh natural waxes, oils and butters, no preservatives are needed. Cosmetic products with water in them need preservatives to stop bacteria from growing. We don’t have water in our products.
+ Does LO use silicones or parabens?
LO lip care products are FREE FROM any unnatural ingredients. This includes artificial chemicals, fragrances, preservative, colorants, petrochemicals, phthalates, silicones, DEA, TEA, sulphates or parabens.
+ How often can I use LO lip care?
As often as you’d like. Please know: lips can not get addicted to products. People can, lips can’t*. They can however remain dry and irritated by the use of products containing irritating ingredients like synthetic preservatives or fragrances. Even natural products can trigger these irritating reactions. You might have sensitivity to an ingredient that’s causing the reaction. When that happens, it’s time to swap for the next. Find what works for you.
While it’s true that the use of (too much) care product can make your skin lazy in producing its and moisturising with those own oils, and thus leave a dependency on your care regime. This addictive dependency doesn’t apply to lips. Why? Because lips, unlike normal skin, aren’t able to produce these oils to begin with. Lips lack sweat glands, the ones that produce your skin’s natural oils.
+ I suffer from dry, chapped lips, what should I do?
Read the previous question first and then check out our CARE page to see what to look for in a lip care product. It’s always a good idea to drink enough water and eat foods that are full of essential fatty acids, like fish, nuts and oils.
+ Can I use LO on other parts of my body?
Sure you can. Our BAMBOO balm can be used for a variety of uses:
- To help soften lines around the eyes;
- To give some glow on your cheek bows;
- To prevent dry skin; elbows, feet, nails, knuckles;
- Tame brows;
+ How should I store my LO lip care?
To maintain the freshness and quality of your product we recommend storing it away from direct sunlight. There is no need to keep your product in the fridge. Avoid using your product with dirty wet hands.
+ How long will it take me to use one product?
It differs from person to person but it will take approximately 12 months.
+ Are your products suitable for vegans?
+ What is the current status of my order?
Once you have placed your order, you will receive a confirmation by email. We will then start to process your order as fast as possible.
Orders placed on Monday to Friday are delivered to the post office within 48 hours.
When your package is scanned at the post office, you will receive an email with the tracking information. You can use this information to track the shipment of your order until it is delivered.
+ What are the shipping costs?
We offer worldwide free shipping on orders over €75. For all shipping costs click here.
Due to the high costs we don’t offer express shipping. Let us know if you want this option and we’ll work on that.
+ What is the delivery time?
Orders placed on Monday to Friday are shipped within 24-48 hours. Delivery time depends on the country you are ordering from.
NL: 1-2 working days
EU: 2-5 working days
WORLDWIDE: 5-15 working days
Please note that all packages will be send on business days. Packages are not shipped on Dutch national holidays. For all shipping costs click here.
Delivery may take longer during and around the holidays.
Due to the high costs we don’t offer express shipping. Let us know if you want this option and we’ll see what we can do!
+ Do I have to pay customs duties or import duties?
If you place an order outside the EU or the United States, you may have to pay customs duties. Countries within the EU and the United States are free of customs duties.
+ I have entered an incorrect delivery address, what should I do?
Please contact our customer service as soon as possible. We will do our best to solve this for you. Keep in mind that it’s not always possible to change an address.
+ Can I send my order as a gift?
Sure you can! We can pack your product in a little gift bag. Click the ‘GIFT BAG’ option in the checkout (under ‘ORDER NOTES’).
+ What payment methods do you provide?
We accept the following payment methods on this website: iDeal, Mastercard, Visa, Maestro, Giropay, Bancontact and Sofort.
+ What is your return policy?
We want you to be 100% happy with your order. Due to our natural packaging, we’re can only accept returns in their original unopened shipping packaging. To refund your purchase, please contact us with your order number at [email protected].
+ How can I cancel my order?
We work with an automated system, which enables fast shipment orders. Unfortunately, this also makes it impossible to cancel your order. Carefully check your order before the checkout.
+ My product is damaged, what should I do?
If your product is damaged, let us know within 24 hours upon receiving your order. Contact us at [email protected] and we will look into it as soon as possible. Please include your order reference.
+ I received the wrong product, what now?
When a mistake is made with the shipment of your order, we accept all responsibility. Contact us at [email protected] and we will look into it as soon as possible. Please include your order reference.