LO Circle
Loyalty Rewards
Questions

ABOUT

  • + What is this?

    This is our LO Circle rewards program. It is our way to say thanks for being part of our community. Our rewards program is designed to let our LO Circle buy at a discounted price.

  • + How does it work?

    Register for a customer account or login to your existing customer account to access your rewards page. Get points every time you shop and redeem points for exclusive discounts.

HOW TO

  • + How do I join the LO Circle?

    If you already have a LO account, you are automatically signed up to earn points and you’ll receive the 250 welcome points and loyalty points after your next order. If you do not have a LO account, you can create one here and you are in.

    + How do I check my points?

    Simply click on ‘Activity’ under the ‘LO CIRCLE’ tab of your LO account and you will see your history of earned points.

    + How do I get more points?

    In the ‘LO CIRCLE’ page in your account you’ll find all the rewards with points we offer under the ‘Rules’ tab.

    Refer a friend – give €5 and get €5 (500 points )
    Product review – 200 points
    Add a picture – extra 200 points
    Instagram follow – 50 points
    Facebook follow  – 50 points
    Loyalty – get 5 points for every €1 you spend

  • + How long will it take for points to appear in my account?

    Most of your newly earned points will be visible in your account instantly. Product review points have to be approved manually and can take up to 24 hours and birthday points will automatically be credited to your account on your next birthday.

    + How do I spend my points? How do I redeem?

    A minimum of 500 points (€5) is necessary to redeem your discount.

    In order to redeem your points, make sure that you are logged into your account. After you’ve added everything to your CART what you want, simply go to the ‘LO CIRCLE’ page in your account. Then go to the ‘Rewards’ tab and click on the redeem button. Your discount will automatically appear in the checkout.

    (redeeming credits is not possible in combination with a discount code)

    Please note: you can only redeem your points in your account page; not on the checkout page. 

TERMS